Reference

How We Protect Your Information

We built this privacy policy to keep your account, payment details and personal data secure.

Encrypted account dataNo unauthorised third-party sharingSecure payment processing
Explore the Lobby Read FAQ
gem188 slot How We Protect Your Information
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How to Contact Us About Your Privacy

Live Chat Open the chat window in your account lobby.
Email Support Send a detailed request to our privacy team.
Account Settings Log into your account, navigate to Settings > Privacy & Security and review your…
DATA & SECURITY

How We Handle Your Account Security

Account Encryption

Your login credentials and session are encrypted end-to-end. We use industry-standard SSL protocols so no one can intercept your password or session token when you access the lobby from mobile or desktop.

Payment Data Protection

When you deposit via DANA, OVO, GoPay or QRIS, your payment details are never stored on our servers. Each transaction is routed through tokenised payment gateways that comply with PCI DSS standards.

Withdrawal Verification

Before we release funds back to your DANA, OVO, GoPay or bank account, we verify your identity and confirm the withdrawal request matches your registration details. This step protects you from unauthorised withdrawals.

Cookie & Tracking

We use cookies to remember your login session and language preference. These cookies are essential for account access and gameplay continuity. You can clear them anytime from your browser settings without losing your account.

Data Retention

Your account data is kept active while your account exists. After you close your account, we retain necessary records for 12 months to meet local tax and fraud-prevention requirements, then delete the rest.

Your Rights

You have the right to access your stored data, request corrections, ask us to delete personal information, or object to certain uses. Contact support with your request and we'll respond within 30 days.

Frequently Asked About Your Data

We collect your full name, email address, phone number, date of birth and residential address for identity verification. We also store your chosen payment method (DANA, OVO, GoPay, QRIS or bank details) to process deposits and withdrawals. Your login username and password are encrypted and never shared.

No. When you deposit or withdraw via DANA, OVO, GoPay, QRIS or bank transfer, your payment credentials are processed through third-party payment providers. We store only a reference token so you don't have to re-enter details on every transaction. Your actual card or account number never sits on our servers.

After account closure, we retain your name, transaction history and payment records for 12 months to comply with local financial regulations and fraud prevention. Personal contact information is deleted sooner unless legal obligations require us to keep it longer.

We never sell or rent your data to marketing companies. We may share information with payment processors (DANA, OVO, GoPay, QRIS providers), identity verification partners and regulators where local law requires it. We always minimise what we share and require those partners to protect your privacy.

Contact our support team via live chat or email with your account username and a clear request. We'll verify your identity and provide your data within 30 days. Deletion requests may take longer if we're legally required to retain records for tax or fraud purposes.

Use the password reset link on the login page to regain access immediately. If you believe your account was compromised, contact support right away. We'll verify your identity, log you out from all sessions and help you secure your account before you resume play.

Yes. We use cookies to keep you logged in, remember your game preferences and language settings. These cookies are essential for your account to work smoothly. You can delete them anytime from your browser without losing your account, but you'll need to log in again on your next visit.

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